People & Devices
- Helpdesk and remote support
- Windows and workstation support
- Account and user issues
- User onboarding and offboarding
- Remote troubleshooting
Overview
IT support that keeps your business moving
Verily helps Australian businesses keep users, devices and day-to-day systems working. From remote troubleshooting to Microsoft 365 administration and practical infrastructure support, we provide clear technical help when you need it.
Services
What we support
Useful coverage across people, Microsoft 365 and the systems that keep work running.
Microsoft & Business Systems
- Microsoft 365 administration
- Exchange / business email support
- SharePoint support
- OneDrive support
- DNS and related business IT support
Infrastructure & Continuity
- Backup assistance
- Server and hosting support where needed
- Migrations
- Monitoring and availability checks
- Server and desktop patching where included
- Ongoing maintenance and troubleshooting
Audience
Who this is for
IT support that fits how small and medium businesses actually work.
- Businesses without a full-time internal IT team
- Growing teams that need extra technical capability
- Organisations that want ongoing practical support
- Businesses needing help with migrations or one-off IT projects
Why Verily
Why Verily for IT support
- Sydney-based, with Australia-wide remote support.
- Day-to-day support backed by deeper capability across Microsoft 365, infrastructure, websites and cloud.
- Proactive monitoring, maintenance and patching for supported environments where appropriate.
- Use Verily as your IT partner, or as additional technical capability alongside an existing team.
Process
How support works
A straightforward process designed for busy business owners and managers.
Tell us what you need
Share the issue, project or ongoing support you are looking for.
We assess and recommend
We look at the practical options and explain them in plain English.
We support, manage and improve
We help keep users, systems and websites running day to day.
FAQ
Common questions
Answers to the things businesses usually ask us.
Do you provide IT support for small businesses?
Yes. Verily supports Australian small and medium businesses with day-to-day IT help, remote troubleshooting and practical technical advice.
Can you support businesses outside Sydney?
Yes. We are Sydney-based and provide Australia-wide remote support.
Can you work with an existing internal IT person?
Yes. Some clients use Verily as their primary IT partner, while others engage us for extra capacity, projects or specialist help.
Do you help with Microsoft 365?
Yes. Microsoft 365 administration, email, SharePoint and OneDrive support are part of what we help with. See our Microsoft 365 page for more detail.
Can you help with one-off IT projects?
Yes. We can help with migrations, setups and specific troubleshooting work, as well as ongoing support arrangements.
Do you provide proactive monitoring and maintenance?
Verily can provide monitoring, patching and maintenance for supported environments depending on the systems and support arrangement. We scope this based on what the business actually needs.
Can Verily work with cybersecurity specialists?
Yes. Where specialist cybersecurity services are required, Verily can work with trusted partners and help coordinate the work with the rest of your IT environment.
Need practical IT support?
Tell us what is getting in the way and we will help you work through the next step.